Ordering from Ice Jeweller is a simple and straightforward process. Browse our wide selection of high-quality gold and diamond jewelry and add your desired items to your cart. When you're ready to complete your purchase, proceed to the checkout page.

Here, you will need to provide your shipping address, payment information, and any applicable discount codes. Once you have reviewed your order details, click the "Place Order" button to finalize your purchase.

After you have successfully placed your order, our team at Ice Jeweller will begin processing it. We strive to process orders as quickly as possible, typically within 1-3 business days. During busy periods or holidays, processing times may be slightly longer. Rest assured that we are working diligently to get your order ready for shipment.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your package as it makes its way to you. Simply click on the tracking link provided in the email to stay updated on the whereabouts of your order.

At Ice Jeweller, we occasionally offer promotion discounts to our valued customers. These discounts may be in the form of percentage off, free shipping, or other special offers. To take advantage of a promotion discount, simply enter the provided discount code during the checkout process. Please note that promotion discounts cannot be combined and are subject to expiration dates and terms and conditions.

For international orders, please be aware that any customs duties, taxes, or fees imposed by the destination country are the sole responsibility of the recipient. These charges are not included in the total price at checkout and may be collected upon delivery. We recommend contacting your local customs office for more information on potential fees before placing your order.

In the unfortunate event that your order goes missing or is stolen during transit, please contact our customer service team immediately. We will work with you to investigate the issue and find a resolution.

It is important to provide any relevant information, such as tracking numbers or delivery confirmation, to assist us in resolving the situation as quickly as possible.